Support
Contact us
Email support@magic-weight.com. A person reads every message, and we reply within 2 business days.
So we can help the first time, include:
- the email address you sign in with;
- your device - iPhone, Android phone, or which browser - and the app version if you know it;
- what happened, what you expected instead, and a screenshot if you can.
How does logging work?
Tell the coach what you ate, in your own words - “two eggs and toast”, “the chicken shawarma plate, no fries” - or send a photo of the plate. It estimates the calories and macros, says what it assumed, and logs it. If something is off, say so in a sentence and the entry is corrected rather than added twice. Foods you have often appear under Suggested for one-tap logging.
Weigh-ins go in on the Today screen or to the coach. Calories burned can come from a number off your watch, a screenshot of it, or - on iPhone - Apple Health once you connect it.
How are my targets set, and do they change?
At setup, from your height, weight, age, sex, activity level and goal, using a standard formula for maintenance calories. That first number is an estimate and is often out by a few hundred calories a day. As you log meals and weigh-ins, the app works out your measured maintenance from what you actually ate and what your weight actually did over the last four weeks. When the evidence says your target should move, the coach proposes the change and it only happens if you agree. You can set any target yourself at any time.
How accurate are the estimates?
Approximate. Calories from a description or a photo are an estimate, and a portion you cannot see or an oil you did not mention can move them a lot. The coach is an AI and can be wrong or misread something, so check anything that matters and correct it - every entry is editable. Burn and maintenance figures are calculated, not measured. The measured maintenance gets better the more consistently you log.
Is this medical advice?
No. Magic Weight is a coaching and tracking tool and does not diagnose or treat anything. If you are pregnant or breastfeeding, have kidney disease, a history of an eating disorder, diabetes, or take medication that affects appetite or blood sugar, talk to a clinician before changing how you eat. It is for adults 18 and over. See the Terms.
How do I export my data?
In the app, go to You, scroll to the bottom and choose Download my data. You get a file with every meal, weigh-in and activity, your conversation with the coach, your profile, and links to your photos that work for a week. No request, no waiting.
How do I delete my account?
In the app: You → Delete my account at the bottom. Or email us from the account's address. Everything, step by step and exactly what is removed, is on Delete your account.